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On-site Training: ABCs of Effective
Writing
In business writing training, Words & Deeds’ Connie Anderson teams up
with Dr. Kären Hess. Together they provide on-site customized writing
training for company employees who communicate with customers, clients or
internally. Accuracy, brevity and conciseness are stressed and cover
grammar (spelling, punctuation, word usage).
Customer Service Complaints: Specific training is available for those
who respond to customer service complaints. This training shows how to
accurately read the letter and respond to their specific concerns.
Our people are now talking about
how much they learned. They ask each other, "Are you talking duck but the reader
is hearing rabbit?" Because our entire department took the course, they make
each other accountable to write reports and letters with more clarity and
brevity. We had specific goals for the trainers, and we got so much more."
- Training director, insurance investigation division
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A recent survey conducted by American Express said that oral and written
communications are in the top four things businesses want in employees. If your
employees need help writing with more ABCs, contact us today! |
Focus: learn to write
- accurately
- with shorter words and shorter sentences
- clearly, with concise content so the reader is not confused
Two trainers who complement each other:
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- Kären Hess (left) has her PhD in English, has written over 30 college textbooks,
teaches at community college and regularly trains police departments in
effective report writing.
- Connie Anderson has more than 15 years experience writing for and about
businesses as well as editing business material and a variety of book styles.
Customized on-site training includes:
- 10 hours of exercises using your personnel's disguised letters, proposals
and reports.
- Tried and true exercises on eliminating "of," and wordiness,
correct use of "only," and "there is/are," and much, much
more.
- Cartoons and overheads to reinforce training.
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To learn more,
e-mail
or call Connie Anderson and ask her how to know if your
employees are "talking duck" and their readers (your
clients/customers) are "hearing rabbit."
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About
Connie Anderson -
Book Editing -
Business
Writing
Business Editing -
Articles
- On-site Training
- Home
Call 952-835-4731- Fax
952-960-2433
- E-mail
connie@wordsanddeedsinc.com
This site designed and hosted by
Plum Creek Associates
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